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I've had that happen too! The woman that did my hair was a total idiot & I never went back to that hair dresser ever again. The really bad thing is, I'm not really that picky about my hair so the screw up was truly horrible for me to be upset. Unfortunately, I don't think you'll be able to get the hair dresser to pay for your new cut or hair extensions. Without hard proof, like a recording of you telling her exactly what you wanted, the hair dresser will claim that it is what you wanted & it'll turn into a case of he said/she said. Been there, done that & had some awful frizzy hair for 3 months to prove it!